Privacy Policy

Last Updated: July 12, 2026

This Privacy Policy outlines how Travio India Pvt. Ltd. ("we", "us", or "our") collects, uses, and protects your personal data in compliance with the Digital Personal Data Protection (DPDP) Act, 2023, and applicable Indian laws.

1. Information We Collect

We collect information to provide and improve our services. This includes:

• Personal Identity Information: Name, phone number, and email address when you submit booking inquiries.
• Usage Data: Information about how you use our website (e.g., pages visited, device type).

2. How We Use Your Information

Your data is used strictly for:

• Facilitating your accommodation booking inquiries via WhatsApp.
• Communicating booking confirmations and support updates.
• Improving our website and platform functionality.

3. Third-Party Sharing

We do not sell your data. We share necessary data only with:

• Hotel Partners: To finalize your booking.
• WhatsApp (Meta): Since our booking facilitation occurs via WhatsApp, their privacy policy applies to the messages exchanged.

4. Your Rights Under DPDP Act 2023

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion/erasure of your personal data.
• Withdraw your consent at any time.

5. Grievance Redressal

For any privacy-related concerns or data deletion requests, please contact our Grievance Officer: