Cancellation & Refund Policy

At Travio, operated by Travio India Pvt. Ltd., we aim for maximum transparency regarding cancellations and refunds. Because we act as an intermediary, our refund policies are aligned with our hotel partners.

1. Standard Cancellation Window

Unless explicitly stated otherwise during the booking process via WhatsApp:

• Up to 48 hours before check-in: Cancellations are eligible for a full refund, minus a flat ₹500 processing/convenience fee.
• Within 48 hours of check-in: No refunds will be provided.
• No Shows: If you fail to arrive at the hotel on the booking date, the entire booking amount is forfeited.

2. Non-Refundable Rates

Certain promotional or peak-season rates may be marked as "Non-Refundable" during your WhatsApp booking confirmation. In such cases, no refund will be issued under any circumstances.

3. Refund Processing Timeline

If your cancellation is eligible for a refund:

• Refunds are processed by Travio India Pvt. Ltd..
• The approved refund amount will be credited back to your original mode of payment within 5 to 7 business days.

4. How to Request a Cancellation

To cancel your booking, please reply to the official WhatsApp confirmation message you received, or email us at support@travio.in with your booking details.